Microsoft recently faced backlash from the US Federal Trade Commission (FTC) regarding the new Xbox Game Pass Standard tier. The FTC criticized the pricing and content of the new tier, calling it “degraded” and suggesting that it withheld valuable games from consumers. However, Microsoft fired back at these claims, stating that the FTC’s assessment was misleading.
In response to the FTC’s criticism, Microsoft defended the Xbox Game Pass Standard tier, pointing out that it provides access to a vast library of games and online multiplayer functionality at a reasonable price. The company argued that the new tier does not represent a decline in service compared to the previous Game Pass offerings, as it includes features that were previously only available as paid add-ons.
Microsoft emphasized that the Game Pass Ultimate tier offers even more value to players by providing access to new titles on their release day, such as the highly anticipated Call of Duty: Black Ops 6. The company highlighted the benefits of the Ultimate tier to demonstrate its commitment to offering a variety of subscription options to cater to different gaming preferences.
The response from Microsoft also included a comparison to Sony’s PlayStation Plus game subscription service, which has been successful despite offering a limited selection of titles at launch. By referencing Sony’s service, Microsoft aimed to show that changes in subscription offerings are common in the gaming industry and do not necessarily indicate a decrease in quality or value for consumers.
While the FTC raised concerns about potential consumer harm resulting from the merger between Microsoft and Activision Blizzard, Microsoft clarified that the new Xbox Game Pass tiers are not intended to withhold popular titles from users. The company stressed that business decisions, such as pricing adjustments and changes to service offerings, are standard practices in the industry and are aimed at enhancing the overall gaming experience for subscribers.
Microsoft also pointed out that the discontinuation of certain older Game Pass tiers was part of a strategic shift to provide a more streamlined and comprehensive subscription service for players. The company assured consumers that the Game Pass Standard tier, despite not including day-one releases of select titles, still offers a wide range of games and multiplayer features to meet the diverse needs of Xbox gamers.
Microsoft’s response to the FTC’s criticism of the new Xbox Game Pass Standard tier focused on clarifying misconceptions and reaffirming the company’s commitment to delivering high-quality gaming experiences to its subscribers. By addressing the concerns raised by the FTC and providing context for the changes in its subscription offerings, Microsoft aimed to reassure consumers and underscore the value of its Game Pass service.
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